The following issues will trigger a sample rejection by the lab:

1. Volume of urine provided is less than 30mL.
2. The urine sample is not in the cup.
3. The cup is not sealed.
4. The Collection Kit is not registered or the ID sticker is not filled out and affixed to your sample cup.
5. The Collection Kit is mailed on Friday, Saturday, or Sunday.
6. The sample is returned in an improper shipping environment e.g., shipped without ice packs, or the ice packs are fully melted and warm upon receipt.
7. Sample types other than urine are provided. (Such as peripheral blood, stool, Cerebrospinal Fluid, etc.)
8. The samples arrive without a requisition form or the requisition form is incomplete and/or are the samples are mislabeled/unlabeled.
9. Information written on the urine cup does not match the Test Request Form
10. The sample and or TRF is missing 2 unique patient identifiers (i.e. first name, last name, DOB, accession ID)
11. The sample and/or requisition form is not marked with date and time of collection.
12. Signs of major leakage or damage to the Collection Kit.
13. The shipment is shipped greater than 72 hours following collection.
14. The sample is received 7 days post collection
15. The sample is contaminated with foreign substances. Foreign substances include but are not limited to, stool, hair, and/or non-biological substances.
16. Without a licensed healthcare provider’s signature.